Service organizations are in the middle of a transformation. With their focus moving towards the customer and away from operations, improving customer satisfaction and driving service-related profitably are paramount. 

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Previously constrained by a product-centric culture and a lack of technology infrastructure, Best-in-Class service organizations have prioritized mobile technology investment, resulting in year-over-year improvements in: 

  • Field service operations 
  • Service revenue NPS
  • Customer satisfaction
  • Service revenue
  • NPS

To learn what you need to do to become a Best-in-Class service organization, take a look at “The Evolution of Mobile: Future Success Will Come in the Field.” Written by the Aberdeen Group’s Aly Pinder Jr., Senior Research Analyst, Service Management, this report offers a thorough look at the current field service landscape—and what needs to happen to make it better.


To quickly scan through what best-in-class organizations are doing check out the following Smart Bites:

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Customer-Champion
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To quickly scan through what Best-in-Class organizations are doing check out the following Smart Bites:

customer-Diriven
Customer-Champion
connected
Trusted-Advisor


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