Avoid the Failures of the Past - Lead the Customer to Excellent Service

Mobile is quickly changing the workforce landscape. Today, the average mobile worker carries two devices to get work completed, and yet the infrastructure supporting those devices is outdated and inefficient—making their jobs harder rather than easier.

In order to set mobile workers up for success, field service organizations must shift away from programs that focus on operational competencies and towards programs that create positive service delivery experiences. Best-in-Class field service organizations have already figured this out—which means the blueprint for mobile worker success has already been created.

Kony teamed up with the Aberdeen Group for industry-specific insights and suggestions on what you can do to create a mobile experience that not only increases customer satisfaction, but profits as well.