In the age of mobility, customers today have options when it comes to field service. If you aren’t meeting their needs and providing them with a great experience, your competition will.
Customer centricity has signaled a new era for field service. User-friendly mobile technologies are driving customer decisions. Those that don’t make the shift towards digital transformation risk falling behind. In coordination with Aberdeen, we have put together this on-demand webinar to help you avoid this fate.
View the webinar today to learn how top-performing service organizations use mobile technology and process improvement to transform their field teams, driving excellence and delivering exceptional customer value.
Senior Research Analyst – Service Management
Aly Pinder Jr. researches and explores how service and manufacturing executives utilize technology and implement best practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for improved performance and increased profitability.
SVP, Product Marketing
Carlos Carvajal has more than 25 years of experience in the technology industry with expertise in mobile application technology solutions, web content management, web analytics, social media, personalization and targeting. He leads the product marketing organization for Kony and is responsible for defining and executing go-to-market strategies to help fuel company’s growth in the enterprise mobility market.